jetbd Privacy Policy

When you register on jetbd or use the platform, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number (linked to bKash, Nagad, or other payment methods)
• National ID (NID) or passport number (where verification is required)
• Address (optional)

1.2 Financial Information

• Payment method details — transaction records related to bKash, Nagad, Rocket, Upay, or bank transfers
• Deposit and withdrawal history
• Wallet balance and bonus usage information

1.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Login time, session duration, and page visit logs
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Betting history, game preferences, and displayed behaviour
• Win and loss records
• Customer support communication history

We collect information in the following ways:

• Directly from you: When you fill in a registration form, update your account, complete a transaction, or contact customer support.
• Automatically: When you browse our platform, through cookies, web beacons, and log files.
• From third parties: Confirmation information from payment gateways or identity verification providers.

We use your information for the following purposes:

3.1 Account Management

We use your personal information to create and manage your jetbd account, verify your identity, and provide customer support.

3.2 Financial Transaction Processing

Financial information is used to securely complete your deposits and withdrawals and to prevent fraudulent activity.

3.3 Service Improvement

Gaming behaviour is analysed to personalise your gaming experience, recommend new games, and improve platform quality.

3.4 Regulatory Compliance and Security

Information is used for age verification (21+), enforcing responsible gaming policies, preventing money laundering, and meeting other legal obligations.

3.5 Communication and Marketing

Emails or messages are sent to inform you about important service notifications, promotional offers (based on your consent), and platform updates. You can opt out of marketing messages at any time.

jetbd does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer partners to complete transactions.
• Identity verification services: Information may be exchanged with trusted verification providers to confirm your identity and age.
• Technology partners: Infrastructure and software service providers required for platform operations may have limited access to information — only under contract.
• Legal obligations: Information may be disclosed as required to comply with valid orders from courts or government authorities.
• Business restructuring: Information may be transferred in the event of a business merger or acquisition — in which case this Privacy Policy will continue to apply.

All third-party partners are bound by strict confidentiality agreements and may only use your information for specified purposes.

5.1 Retention Period

We retain your information for as long as your account is active or as long as is necessary to provide services. After an account is closed, information may be retained for a defined period for legal, accounting, or compliance purposes.

5.2 Security Measures

jetbd applies industry-standard technology and processes to protect your personal information:

• 256-bit SSL encryption — all data transmissions are encrypted
• Two-Factor Authentication support
• Automated suspicious transaction detection system
• Regular security audits and vulnerability assessments
• Limited access policy — only authorised staff can access information
• Data backup and recovery plan

While we strive to ensure the highest level of security, no digital system is completely impenetrable. In the event of a security breach, we will notify you promptly and take the necessary steps.

jetbd uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us remember your preferences and improve services.

6.1 Types of Cookies We Use

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functionality cookies: Store your language and preferences.
• Analytics cookies: Collect information to understand platform usage — this data is aggregated and anonymised.
• Marketing cookies: Used to show relevant offers — based on your consent.

You can control or delete cookies from your browser settings. Please note that disabling some cookies may limit certain platform functionality.

You have the following rights regarding your personal information at jetbd:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request that your information be updated if it is incorrect or incomplete.
• Right to erasure: You can request that your information be deleted in certain circumstances — subject to legal obligations.
• Right to restrict processing: You can request that processing of your information be restricted in certain circumstances.
• Right to withdraw consent: You can withdraw at any time from activities based on consent (such as marketing).
• Right to lodge a complaint: If you are dissatisfied with our processing of your information, you can contact us.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days.

jetbd strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect personal information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

Age verification is mandatory at registration and we may request additional proof if needed.

jetbd reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you by email or by posting a notice on the platform. Continued use of the platform after changes have been made will be considered as your agreement to the updated policy.

The "Last Updated" date at the top of the policy will always reflect the date of the most recent change. We recommend that you review this policy regularly.

jetbd follows a responsible gaming policy. By analysing your gaming behaviour, we can identify problematic patterns of play and provide support where needed. Information collected for this purpose is used solely for your protection.

For detailed information on our responsible gaming practices, visit the Responsible Gaming page.